Okay, I haven't ranted in a while ... and it's time.Every retail store out there should train their checkers that when they open a new check stand, they should GO GET the next person in line and walk them over to their line.
I have been to Michael's, Hobby Lobby and PetSmart recently, standing in line when a new check stand opened. Every time, shoppers who haven't been waiting in line at all have walked right up and into the new line, getting checked out and leaving the store before those of us still standing in line. It is so frustrating. And even more frustrating is the fact that when I (or someone else in line) mentions it, they don't really seem to care.
Kudos to Joann's craft store for doing this correctly! They have a single line entrance into their area of check stands so it's always fair and they treat their customers right. Michael's, Hobby Lobby and PetSmart need to go back to customer service training school and initiate some new store policies. That is, if they really care about providing good customer service to all of their customers.
I have previously owned and operated a retail store so I have been on both sides of this issue. I would be more than happy to discuss this with any retail store manager or owner out there. Leave a comment and let's talk ...
